FAQ

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General FAQs

Questions & Answers

General FAQs

What is the key difference that separates you from other moving companies in the greater Boston area?

HMS Moving Services is the only company in Massachusetts to offer a full, 100% guarantee on your entire move: you do not pay us until the move is finished. This guarantee applies to residences, businesses, industrial moves, and laboratories.

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Do you offer free estimates?

Yes. Call for yours today.

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Will you change the price of my move after the initial quote?

Never. Our pricing is binding or not to exceed on most moves; just ask how! We offer a pricing guideline beforehand so that you may pay less than what was quoted, but never more.

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I’m moving within Boston. Can you help?

Yes! As members of the Boston community since 1960, Boston is our specialty. We post our rates for all local moves, giving you the best prices possible. Give us a call to get a rate now [link to Contact us].

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Do I need to worry about my belongings being handled by multiple people and multiple drivers?

No. The driver who picks up is always the driver who delivers, making us more accountable to you.

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Do your movers have special training?

Yes. Rather than just providing on-the-job training, our movers are classroom trained before they go to work for you.

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Do you have any other credentials?

HMS Moving Services has been recognized as a premier organization by more than sixteen publications over the years. We have been rated #1 in customer satisfaction by the Southeastern Business Journal in 2009 and 2010!

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Why should I choose HMS Moving Services?

Having been in existence for half a century, we know the importance of customer service. Our longstanding commitment to quality services and ultimately your happiness makes us the right choice for your moving needs. You just can’t beat a solid guarantee.

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Can I trust HMS employees?

Yes. All HMS Moving Services employees are subjected to background and substance screening and personally selected and trained by the Director of Moving whom reports directly to the President.

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Are your trucks reliable?

Yes. We have very high standards for our trucks. All of our trucks must meet or exceed Department of Transportation standards and will never be sent out if not in perfect working order.

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What kinds of trucks do you have available?

We have 18 wheelers, 53 foot trailers, lift gate trucks, generator-equipped trucks, and many more to suit your moving needs.

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Do you offer piggyback moves?

Yes. A piggyback move is a move in which more than one client shares a truck for cost-effectiveness. Exclusive moves are always available, however.

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I’m moving along the East Coast. Can you help?

Yes. East Coast moves are our specialty. With weekly runs to Florida, overnight to Washington D.C. is a simple move.

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